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Effective Conflict Resolution

Conflict happens in all types of businesses, and must be dealt with effectively to maintain a healthy work environment. The demands and stresses of the profession creates much conflict in any funeral home. Understanding how to constructively deal with conflict instead of running away from it is important to maintain a healthy work environment. When conflict is mishandled, it can cause tremendous harm and hurt to both professional and personal relationships. When handled in a respectful and positive way, however, conflict provides an opportunity to reinforce the relationship between parties. By understanding what conflict is and learning how to resolve conflicts, you can maintain the strength of your personal and professional relationships.

The OACFP has partnered with the Canadian College of Funeral Service (CCFS) to provide you access to numerous on-line continuing education courses that are available for professional development and have been accredited for CE hours toward license renewal. Each course is set up so that a participant can either complete it in one session or they may access it over time at different intervals. Upon completion of the course, OACFP will send the participant a certificate of completion. Each completed course is equivalent to three (3) hours of credit.